Spotlight on Adriana Adams
One
of the first groups you’ll talk to if you want to sign up with BBBS, whether as
a Little or a Big, is the Customer Relations Team. This group will help you get
started on the path to being matched. The person who supervises this team is
Adriana Adams.
A
5-year veteran of BBBS, Adriana began work at the agency as a Match Support
Specialist. For a year now however, she has been the customer relations
supervisor. She and her team are there to answer questions about the work BBBS
does, to help people find out about resources, learn how to get involved, and
determine the steps to take if they want to be part of the mentoring process.
“I
have a bachelor’s degree in Psychology from the University of Texas at El
Paso,” Adriana said. “After college, I started working at another non-profit
and liked it, but I wanted to explore other career options.”
It
was while exploring that she found BBBS and discovered that the agency was a
good fit. “I knew I wanted to work at a non-profit and I liked the work BBBS
was doing,” Adriana explained, “but I also really liked the people – the BBBS
team. The agency also has good leadership.”
Adriana
and her team are the first point of contact for people who want to volunteer to
be Bigs and for those who want to find a mentor for their child. “Some people
don’t have a lot of knowledge about BBBS. We help them understand how BBBS
works, and what is involved in being in a match. We also help them with their
applications,” Adriana continued. “Our work helps the process go faster and
more smoothly.”
Helping
is at the forefront of what Adriana does. “I really like helping the families
for whom English is a second language,” Adriana said. “I also like talking to
the volunteers. They are so excited and they want to make a difference. I have
a lot of respect for their desire to do that and I want to make sure they know
what to expect.”
“One
of the challenges in my job is hearing about the difficulties some of the
families we work with are facing,” Adriana admitted. “Every family’s situation
is unique. They all have good reasons for wanting to have a mentor in their
lives, and every child deserves to have a mentor.”
In
her spare time, Adriana enjoys many hobbies. “I like photography, and I also
take Salsa and Cumbia dance classes,” she said. She and her husband of 9 years
also enjoy having friends over and fixing BBQ. Read more about BBBS
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