Match Support Specialist

Title: Finance Manager

Department: Administration

Reports to: Chief Executive Officer

FLSA STATUS: Exempt Officer

JOB SUMMARY:

Reporting to the Chief Executive Officer (CEO), the Finance Manager is responsible for preparing monthly financial statements, administering and processing receipts, accounts payable, grant invoices/transactions and annual budget setup and maintenance. A successful Finance Manager will maintain and process time reporting and payroll processing; ensure reconciliation of agency benefit plans to remittances; serve as liaison to BBBS of America for financial reporting and compliance with standards; and recommend improvements in all processes for which responsible. This position is responsible for maintaining accounts receivable, accounts payable, cash flow, and revenue and the applicable systems as well as preparing documents and reconciliations for year-end audit.

DUTIES AND RESPONSIBILITIES:

Accounting/Finance: Ensures that daily financial service operations of the organization are carried out in an efficient, effective and timely manner with adequate internal controls and cost containment programs.

• Ensures appropriate use and maintenance of accounting software and completes all accounting activities.
• Implements and documents all banking activities to ensure reasonable fees, rate of return and risk.

Payroll: Oversees payroll production and all related activities including updating of hire/termination dates, pay rates, leave accrual and use rates and balances, payroll deductions.

• Maintains timely and accurate production of all payroll processes with payroll processor.
• Maintains relationship with PEO provider.

Financial Analysis, Budgeting and Reporting: Prepares and interprets financial reports for internal management and the board of directors, responsible for preparation, monitoring and revision of the organization’s annual operating budget and cash flow projections.

• Keeps current on rules and regulations of funding sources for appropriate financial administration of grants and contracts.

Internal Controls and Audit: Maintains accounting and financial management policies for review and approval by the CEO and the Board of Directors.

Board Relations: Is the primary staff contact with the Finance and Operations Committee and investment/budget issues related to the Foundation.

Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks, MIP Abila); Development Software (Raiser’s Edge); Internet Payment Software; Payroll and Human Resource Systems (Vensure); Microsoft Office (Excel, Word, Outlook, Sharepoint, etc.)
• Other skills required:
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• 3-5 years experience in a similar position preferable.
• Nonprofit experience preferable.
• Strong knowledge of accounting principles and procedures.
• Fund accounting; payroll administration.
• Ability to prepare budgets and financial reports.
• Familiarity with government contracts and grants administration.
• Proven verbal and written communication skills.
• Excellent customer service skills.
• Pleasant, polite, personable.
• Ability to manage multiple tasks.
• Organized and detail oriented.

OTHER REQUIREMENTS:

• Valid Texas Driver’s License
• Reliable transportation
• Must be willing to successfully work independently to accomplish the job requirements
• Must be willing to work with diverse populations

BENEFITS SUMMARY:

• Flexible, hybrid work schedule
• Professional development opportunities
• Significant employer contribution toward health insurance benefits coverage (health, vision, dental)
• Optional pet insurance
• Employer-paid short-term and long-term disability insurance, life insurance
• Health savings account – employer contribution
• 18 PTO days in first year, increasing after
• 10 paid holidays and work week between Christmas and New Years
• “Bring Your Pet to Work” Days
• Mileage reimbursement for work related travel
• Regular team connection activities
• Monthly phone stipend

Big Brothers Big Sisters of Central Texas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Big Brothers Big Sisters of Central Texas expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

TO APPLY: Please submit a resume to Kedrick Jeffries at kjeffries@bigmentoring.org. The position will remain open until filled.

Title: Match Support Specialist

Department: Match Support

Reports to: Director of Match Support

FLSA STATUS: Exempt Officer

JOB SUMMARY:

Reporting to the Director of Match Support, the Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  The successful employee will produce positive outcomes in the following areas: average match length, volunteer rematch rate, customer satisfaction, match closure rate and frequency of match closures.

DUTIES AND RESPONSIBILITIES:

1. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, match activities and agency affiliation are fulfilled.  Promoting positive youth development and volunteer satisfaction are also encouraged.   Potential problems and barriers are identified and addressed as early as possible.  Promptly notify supervisor regarding concerns which may negatively impact the match. 
2. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
3. Document and monitor all elements of match support and supervision. Provide timely and comprehensive written summaries of all contacts.
4. Assess ongoing individual training needs of volunteers and information and support needs for each match participant to assure a positive youth development experience for the child and a successful and satisfying experience for the volunteer.
5. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
6. Promote match activities to support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies.
7. Understand and achieve all growth and quality measurement goals as established monthly and annually by agency leadership.
8. Complete all required surveys within established timeframes including but not limited to:  Satisfaction Surveys, Program Outcome Evaluation Surveys, and Strength of Relationship Surveys.
9. Complete all paperwork and documentation necessary for fulfilling grant requirements as requested by team leadership.
10. Conduct exit interview with all parties at match closure.  Assess reasons for match closure and re-match potential.
11. Identify and promote re-engagement of volunteers as Bigs, board members, or donors, and in other volunteer capacities.
12. Obtain necessary training to be able to facilitate BBBSCTX volunteer training and co-facilitate trainings as scheduled.
13. Coordinate program collaborations with agency partners as assigned.
14. Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
15. Attend all team, program and agency wide meetings as required.
16. Attend agency events as required.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks, MIP Abila); Development Software (Raiser’s Edge); Internet Payment Software; Payroll and Human Resource Systems (Vensure); Microsoft Office (Excel, Word, Outlook, Sharepoint, etc.)
• Other skills required:
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• 3-5 years experience in a similar position preferable.
• Nonprofit experience preferable.
• Strong knowledge of accounting principles and procedures.
• Fund accounting; payroll administration.
• Ability to prepare budgets and financial reports.
• Familiarity with government contracts and grants administration.
• Proven verbal and written communication skills.
• Excellent customer service skills.
• Pleasant, polite, personable.
• Ability to manage multiple tasks.
• Organized and detail oriented.

COMPETENCIES:

1. Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; creates and seizes opportunities to match customer interest with program options; answers detailed questions about program options, builds parental support for the match; deals effectively with diversity, demonstrates high degree of flexibility and adaptability, displays enthusiasm and commitment; maintains a positive “can-do” attitude.
2. Priority Setting—Spends his/her time and the time of others on work that is most critical and relevant to the BBBS mission; able to quickly identify most important and pressing tasks, can quickly sense factors that will either help or hinder goal accomplishment; eliminates roadblocks; creates and sustains focus.
3. Listening—Practices attentive and active listening; possesses the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems or concerns when communicating with customers/clients.
4. Rapport Building— Relates well to all kinds of people; builds appropriate rapport; is approachable; puts others at ease; is sensitive to and patient with the needs and interests of others; maintains constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; is able to effectively manage frustration.
5. Organizing—Can marshal and use resources effectively and efficiently; able to orchestrate multiple activities at once to accomplish a goal; identifies and addresses gaps in information or service delivery.
6. Understanding Others—Listens carefully to various points of view, whether or not he/she agrees; suspends judgment until others have contributed; possesses ability to mediate and create understanding; accepts diversity in others.
7. Teamwork Skills – Works well as a member of a team, able to collaborate with fellow staff on variety of tasks and projects, contributes to team development and accepts collective responsibility for quality of work.

QUALIFICATIONS:

• Excellent oral and written communication skills reflecting solid customer service through in-person, telephone and electronic communications.
• Ability to form and sustain appropriate child and adult volunteer-based relationships based on positive youth development and volunteer satisfaction.
• Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Relate well in multicultural environments.
• Effectively collaborate with other staff; manage time effectively.
• Focus on details.
• Collect meaningful data and draw solid conclusions.
• Able to work in an office environment as well as to travel to local communities and neighborhoods to perform home visitation as necessary.
• Able to work flexible hours to meet customer/client needs.   

OTHER REQUIREMENTS:

• Minimum Bachelors degree in social services or related field required.
• Master’s degree is a plus. In lieu of BA, two years of related experience may qualify if under supervision of BA.
• Assessment and relationship development experience with child and adult populations.
• Understanding of child development and family dynamics.
• Bilingual ability in Spanish is desired.
• Proficiency in Microsoft Office, including Word, Excel, and Access, is desired.

BENEFITS SUMMARY:

• Flexible, hybrid work schedule
• Professional development opportunities
• Significant employer contribution toward health insurance benefits coverage (health, vision, dental)
• Optional pet insurance
• Employer-paid short-term and long-term disability insurance, life insurance
• Health savings account – employer contribution
• 18 PTO days in first year, increasing after
• 10 paid holidays and work week between Christmas and New Years
• “Bring Your Pet to Work” Days
• Mileage reimbursement for work related travel
• Regular team connection activities
• Monthly phone stipend

Big Brothers Big Sisters of Central Texas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Big Brothers Big Sisters of Central Texas expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

TO APPLY: Please submit a resume to info@bigmentoring.org. The position will remain open until filled.

Title: Finance Manager

Department: Administration

Reports to: Chief Executive Officer

FLSA STATUS: Exempt Officer

JOB SUMMARY:

Reporting to the Chief Executive Officer (CEO), the Finance Manager is responsible for preparing monthly financial statements, administering and processing receipts, accounts payable, grant invoices/transactions and annual budget setup and maintenance. A successful Finance Manager will maintain and process time reporting and payroll processing; ensure reconciliation of agency benefit plans to remittances; serve as liaison to BBBS of America for financial reporting and compliance with standards; and recommend improvements in all processes for which responsible. This position is responsible for maintaining accounts receivable, accounts payable, cash flow, and revenue and the applicable systems as well as preparing documents and reconciliations for year-end audit.

DUTIES AND RESPONSIBILITIES:

Accounting/Finance: Ensures that daily financial service operations of the organization are carried out in an efficient, effective and timely manner with adequate internal controls and cost containment programs.

• Ensures appropriate use and maintenance of accounting software and completes all accounting activities.
• Implements and documents all banking activities to ensure reasonable fees, rate of return and risk.

Payroll: Oversees payroll production and all related activities including updating of hire/termination dates, pay rates, leave accrual and use rates and balances, payroll deductions.

• Maintains timely and accurate production of all payroll processes with payroll processor.
• Maintains relationship with PEO provider.

Financial Analysis, Budgeting and Reporting: Prepares and interprets financial reports for internal management and the board of directors, responsible for preparation, monitoring and revision of the organization’s annual operating budget and cash flow projections.

• Keeps current on rules and regulations of funding sources for appropriate financial administration of grants and contracts.

Internal Controls and Audit: Maintains accounting and financial management policies for review and approval by the CEO and the Board of Directors.

Board Relations: Is the primary staff contact with the Finance and Operations Committee and investment/budget issues related to the Foundation.

Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks, MIP Abila); Development Software (Raiser’s Edge); Internet Payment Software; Payroll and Human Resource Systems (Vensure); Microsoft Office (Excel, Word, Outlook, Sharepoint, etc.)
• Other skills required:
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• 3-5 years experience in a similar position preferable.
• Nonprofit experience preferable.
• Strong knowledge of accounting principles and procedures.
• Fund accounting; payroll administration.
• Ability to prepare budgets and financial reports.
• Familiarity with government contracts and grants administration.
• Proven verbal and written communication skills.
• Excellent customer service skills.
• Pleasant, polite, personable.
• Ability to manage multiple tasks.
• Organized and detail oriented.

OTHER REQUIREMENTS:

• Valid Texas Driver’s License
• Reliable transportation
• Must be willing to successfully work independently to accomplish the job requirements
• Must be willing to work with diverse populations

BENEFITS SUMMARY:

• Flexible, hybrid work schedule
• Professional development opportunities
• Significant employer contribution toward health insurance benefits coverage (health, vision, dental)
• Optional pet insurance
• Employer-paid short-term and long-term disability insurance, life insurance
• Health savings account – employer contribution
• 18 PTO days in first year, increasing after
• 10 paid holidays and work week between Christmas and New Years
• “Bring Your Pet to Work” Days
• Mileage reimbursement for work related travel
• Regular team connection activities
• Monthly phone stipend

Big Brothers Big Sisters of Central Texas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Big Brothers Big Sisters of Central Texas expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

TO APPLY: Please submit a resume to Kedrick Jeffries at kjeffries@bigmentoring.org. The position will remain open until filled.

Title: Match Support Specialist

Department: Match Support

Reports to: Director of Match Support

FLSA STATUS: Exempt Officer

JOB SUMMARY:

Reporting to the Director of Match Support, the Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  The successful employee will produce positive outcomes in the following areas: average match length, volunteer rematch rate, customer satisfaction, match closure rate and frequency of match closures.

DUTIES AND RESPONSIBILITIES:

1. Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, match activities and agency affiliation are fulfilled.  Promoting positive youth development and volunteer satisfaction are also encouraged.   Potential problems and barriers are identified and addressed as early as possible.  Promptly notify supervisor regarding concerns which may negatively impact the match. 
2. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
3. Document and monitor all elements of match support and supervision. Provide timely and comprehensive written summaries of all contacts.
4. Assess ongoing individual training needs of volunteers and information and support needs for each match participant to assure a positive youth development experience for the child and a successful and satisfying experience for the volunteer.
5. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
6. Promote match activities to support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies.
7. Understand and achieve all growth and quality measurement goals as established monthly and annually by agency leadership.
8. Complete all required surveys within established timeframes including but not limited to:  Satisfaction Surveys, Program Outcome Evaluation Surveys, and Strength of Relationship Surveys.
9. Complete all paperwork and documentation necessary for fulfilling grant requirements as requested by team leadership.
10. Conduct exit interview with all parties at match closure.  Assess reasons for match closure and re-match potential.
11. Identify and promote re-engagement of volunteers as Bigs, board members, or donors, and in other volunteer capacities.
12. Obtain necessary training to be able to facilitate BBBSCTX volunteer training and co-facilitate trainings as scheduled.
13. Coordinate program collaborations with agency partners as assigned.
14. Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
15. Attend all team, program and agency wide meetings as required.
16. Attend agency events as required.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks, MIP Abila); Development Software (Raiser’s Edge); Internet Payment Software; Payroll and Human Resource Systems (Vensure); Microsoft Office (Excel, Word, Outlook, Sharepoint, etc.)
• Other skills required:
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• 3-5 years experience in a similar position preferable.
• Nonprofit experience preferable.
• Strong knowledge of accounting principles and procedures.
• Fund accounting; payroll administration.
• Ability to prepare budgets and financial reports.
• Familiarity with government contracts and grants administration.
• Proven verbal and written communication skills.
• Excellent customer service skills.
• Pleasant, polite, personable.
• Ability to manage multiple tasks.
• Organized and detail oriented.

COMPETENCIES:

1. Customer/Client Focus—Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; creates and seizes opportunities to match customer interest with program options; answers detailed questions about program options, builds parental support for the match; deals effectively with diversity, demonstrates high degree of flexibility and adaptability, displays enthusiasm and commitment; maintains a positive “can-do” attitude.
2. Priority Setting—Spends his/her time and the time of others on work that is most critical and relevant to the BBBS mission; able to quickly identify most important and pressing tasks, can quickly sense factors that will either help or hinder goal accomplishment; eliminates roadblocks; creates and sustains focus.
3. Listening—Practices attentive and active listening; possesses the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing signs of problems or concerns when communicating with customers/clients.
4. Rapport Building— Relates well to all kinds of people; builds appropriate rapport; is approachable; puts others at ease; is sensitive to and patient with the needs and interests of others; maintains constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; is able to effectively manage frustration.
5. Organizing—Can marshal and use resources effectively and efficiently; able to orchestrate multiple activities at once to accomplish a goal; identifies and addresses gaps in information or service delivery.
6. Understanding Others—Listens carefully to various points of view, whether or not he/she agrees; suspends judgment until others have contributed; possesses ability to mediate and create understanding; accepts diversity in others.
7. Teamwork Skills – Works well as a member of a team, able to collaborate with fellow staff on variety of tasks and projects, contributes to team development and accepts collective responsibility for quality of work.

QUALIFICATIONS:

• Excellent oral and written communication skills reflecting solid customer service through in-person, telephone and electronic communications.
• Ability to form and sustain appropriate child and adult volunteer-based relationships based on positive youth development and volunteer satisfaction.
• Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Relate well in multicultural environments.
• Effectively collaborate with other staff; manage time effectively.
• Focus on details.
• Collect meaningful data and draw solid conclusions.
• Able to work in an office environment as well as to travel to local communities and neighborhoods to perform home visitation as necessary.
• Able to work flexible hours to meet customer/client needs.   

OTHER REQUIREMENTS:

• Minimum Bachelors degree in social services or related field required.
• Master’s degree is a plus. In lieu of BA, two years of related experience may qualify if under supervision of BA.
• Assessment and relationship development experience with child and adult populations.
• Understanding of child development and family dynamics.
• Bilingual ability in Spanish is desired.
• Proficiency in Microsoft Office, including Word, Excel, and Access, is desired.

BENEFITS SUMMARY:

• Flexible, hybrid work schedule
• Professional development opportunities
• Significant employer contribution toward health insurance benefits coverage (health, vision, dental)
• Optional pet insurance
• Employer-paid short-term and long-term disability insurance, life insurance
• Health savings account – employer contribution
• 18 PTO days in first year, increasing after
• 10 paid holidays and work week between Christmas and New Years
• “Bring Your Pet to Work” Days
• Mileage reimbursement for work related travel
• Regular team connection activities
• Monthly phone stipend

Big Brothers Big Sisters of Central Texas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Big Brothers Big Sisters of Central Texas expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

TO APPLY: Please submit a resume to info@bigmentoring.org. The position will remain open until filled.