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At Big Brothers Big Sisters, we’re always looking for talented, dedicated people who believe in the power of role models and the potential of children.

One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference.

Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future. Our success is a result of committed and inspired employees, working together to make a lasting impact on America’s youth, schools, and communities.

ABOUT BBBS: Big Brothers Big Sisters of Central Texas exists to help children succeed in life. We do this by matching children ages 6 to 16 with caring adults who serve as mentors, advocates, resources, and guides. Volunteers commit to meeting with their Littles 3 to 4 times per month for a minimum of one year. Our professional staff are there every step of the way to solve problems and support each match’s success. BBBS serves approximately 1,000 children in Austin and surrounding areas. Our proven model of one-to-one mentoring helps kids build the skills and capacities that lead to lifelong success.

DESCRIPTION: Big Brothers Big Sisters of Central Texas seeks a qualified and talented individual for a full-time, non-exempt position as a Match Support Specialist. The primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

RESPONSIBILITIES: A Match Support Specialist’s specific responsibilities include (but are not limited to):

  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum
  • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
  • Develop strategic interventions to identify and strengthen match relationships that may require extra support
  • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies
  • Effectively administer all outcomes surveys with match participants and accurately track data; Complete all paperwork and documentation necessary for fulfilling grant requirements
  • Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential
  • Share with development and/or marketing staff potential match stories or partnership opportunities as discovered through participant employers and affiliations
  • Identify and promote re-engagement of volunteers as Bigs, board members, and donors
  • Consult with other service delivery staff and/or supervisor as appropriate

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate will:

  • Possess exceptional written and oral communication skills
  • Reflect solid customer service through in-person, telephone and electronic communications
  • Have experience working with diverse populations and the ability to relate well in multicultural environments
  • Be highly organized and able to execute multiple projects simultaneously while delivering exceptional customer service to clients and volunteers
  • Have ability to form and sustain appropriate child and adult volunteer-based relationships based on positive youth development and volunteer satisfaction
  • Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
  • Possess ability to represent the agency professionally and effectively
  • Be able to work effectively with other departments and staff within the agency – including troubleshooting, dispute resolution, and negotiations – to ensure a positive and efficient experience for both clients and volunteers being served by the agency
  • Be able to work flexible hours to meet customer/client needs
  • Be able to work in an office environment as well as to travel to local communities and neighborhoods to perform home visitation as necessary
  • Possess Bilingual proficiency in Spanish (preferred)

CORE COMPETENCIES: The qualified candidate will possess and reflect the following competencies that will lead to achievement of goals and strong performance:

  • Customer Focus – Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results.
  • Problem Solving & Analysis – Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.
  • Flexibility & Achieving Change – Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.
  • Continuous Improvement & Gets Results – Able to identify and apply “best practices” in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.
  • Decisiveness & Judgment – Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.
  • Open Communication – Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
  • Strategic Alignment – Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.
  • Valuing Diversity – Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about his/her own behavior that might be perceived as biased.

MINIMUM QUALIFICATIONS: Minimum Bachelor’s degree in social services, human resources or related field. A Master’s degree is a plus. Experience working with both children and adult populations; specific assessment, intake or interview experience preferred. Bilingual ability in Spanish is preferred. Proficiency in Microsoft Office; including Word, Excel and Access is desired. Must have car, valid driver’s license and meet state required automobile insurance minimums. Must be able to pass a criminal background check as conducted by the agency. BBBS is an equal opportunity employer.

To apply, please submit your resume and cover letter to Christina Snell, Director of Match Support, at csnell@bigmentoring.org

ABOUT BBBS: Big Brothers Big Sisters of Central Texas exists to help children succeed in life. We do this by matching children ages 6 to 16 with caring adults who serve as mentors, advocates, resources, and guides. Volunteers commit to meeting with their Littles 3 to 4 times per month for a minimum of one year. Our professional staff are there every step of the way to solve problems and support each match’s success. BBBS serves approximately 1,000 children in Austin and surrounding areas. Our proven model of one-to-one mentoring helps kids build the skills and capacities that lead to lifelong success.  

INTERNSHIP DESCRIPTION: The Development Team of BBBS CTX is seeking one (1) intern who can work a minimum of 12 hours per week. This position will work closely with the Development Manager and Vice President of Development to help to update, maintain accurate constituent records, learn event management, and to help plan and coordinate the agency’s upcoming events: Bowl for Kids, Ice Ball Gala, and other 3rd party events and/or programmatic events. The intern will be reporting directly to the Development Manager. This is an unpaid internship but is an exceptional opportunity to gain development and events experience at a nationally-recognized non-profit. We can work with your institution to give you academic credit for your experience.   

RESPONSIBILITIES: The Development Intern’s specific responsibilities include (but are not limited to): 

  • Events logistics for Bowl For Kids, Ice Ball, and other 3rd party events.
  • Update and maintain accurate constituent records
  • Creating and running reports for prospects/donors in Raiser’s Edge
  • Assist with phone calls and mailings to past donors/attendees
  • Work with staff to collect/solicit in-kind donations for day-of-events
  • Assist with cold-calling donation asks
  • Entering donations and pledges into development database
  • Assist with day-of-event volunteer recruitment and management
  • Donation and sponsor stewardship
  • Opportunity to attend a Host Committee Meeting
  • Help with the promotion of the event
  • Work with staff and volunteers to help coordinate day-of-event logistics (scheduling, décor, set-up, etc.)  
  • Other duties as assigned

 QUALIFICATIONS: Applicant must be enrolled in an accredited university or college working toward a degree in Social Work, Sociology, Communications, Public Relations, Advertising, Marketing, Nonprofit Management, Business or other related field.

  • Exceptional written and verbal communications skills, and attention to detail
  • Ability to work independently, organize time, set priorities, and meet deadlines
  • Attention to detail and accuracy
  • Strong computer skills (Email, Word, Excel, PowerPoint)

 To apply, please submit your resume and cover letter to Emily Franke, VP of Development, at efranke@bigmentoring.org

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